Dear Mr Ward,

We contacted you a few weeks ago, with a request to find and match a piece of bathroom furniture. I know that you went to a great deal of trouble researching the market, and was unsuccessful, but you offered an acceptable alternative, which we accepted.

The furniture arrived exactly on time as you quoted, was installed quickly, very efficiently and a first rate job – looks like it has always been there.

Thank you very much and will have no hesitation in recommending your services to anyone

Yours sincerely

Dorothy & David Cookson – Longton